TERMS & CONDITIONS OF SALE
Comply with all applicable laws, regulations, codes and sanctions relating to anti-bribery and anti-corruption including, but not limited to:
Comply with the Halma p l c Group Code of Conduct relating to bribery and corruption, which may be found on the Halma website (www.halma.com). Have in place its own policies and proceduresto ensure compliance with this Clause. Ensure that all parties with which it is associated or who are providing goods or services in connection with this Contract (including subcontractors, agents, consultants and other intermediaries) are aware of and comply with the requirements of this Clause. Maintain complete and accurate records of all transactions and payments related to this Contract and, on reasonable request, disclose details of those transactions and payments to the Company. On reasonable request confirm in writing to the Company that it has complied with the requirements of this Clause and, if so requested, allow the Company to verify this compliance by way of an audit of its records. Immediately inform the Company if it suspects or becomes aware of any breach of this Clause by one of its employees, subcontractors, agents, consultants or other intermediaries and provide detailed information about the breach.
We promise to provide our customers with the best possible after sales service and will continue to offer a full 36-month warranty from date of purchase. Also, BEA Inc. (BEA) will guarantee you a… TWO WEEK TURNAROUND ON ALL WARRANTY REPLACEMENTS!
SERVICE PLUS GUIDELINES
BEA is committed to this program and will guarantee you a free sensor, should we fall short of our warranty replacement policy. If you have any questions regarding this new policy, please feel free to contact the Quality Control/Warranty Manager, at 1-800-523-2462.
BEA, Inc. (BEA) warrants that all products sold will be free from defects in workmanship and materials during the warranty period. The warranty period shall extend for thirty-six (36) months from the date of sale.
Within this warranty period, BEA at its sole option, will repair or replace (F.O.B. Pittsburgh) the goods in question at no charge subject to provisions as described below.
The warranty period for a repair or replacement will continue for the remainder of the original 36-month period. For example, if a 14-month old unit is returned under warranty, its repair/replacement will still be under warranty for the remaining 22 months from the date of the original sale.
All warranty returns will be processed through the Pittsburgh location. Prior to returning items for warranty purposes customers are encouraged to contact BEA by fax, phone, or the email address listed below. To speed up the RMA process, please be prepared to answer the following questions:
Units returned to BEA should be properly packaged and shipped freight prepaid to:
Attn: Warranty Dept.
100 Enterprise Drive
Pittsburgh, PA 15275
BEA reserves the right to refuse packages damaged due to improper packing.
A packing list should be included with each package
and contain the following information:
If you purchase BEA products from your automatic door manufacturer, please submit all warranty claims to that manufacturer.
OUT OF WARRANTY
Items returned with an expired warranty will not be repaired or replaced.
NOTE: If an item is determined to be out-of-warranty, it will be discarded without notice.
To help avoid returning out-of-warranty items, customers are encouraged to contact the After Sales Service Department by fax, phone or e-mail address listed below:
The required information is generally listed on the circuit board inside the product housing. If the product does not have a serial number on the circuit board, use the number from the product housing.
NOTE: Products that have no serial number label will be treated as out-of-warranty.
BEA will confirm the warranty status when the product is returned and may update the status based on the visual inspection of the actual item.
BEA will confirm the warranty status when the product is returned and may update the status based on the visual inspection of the actual item:
The warranty is also void on any unit that has been tampered with, modified or otherwise taken apart by
Batteries are not covered under the BEA Warranty Policy.
If a customer account has any outstanding invoices over 90 days, our 2-week guaranteed turnaround will not apply.
If you have any questions about our After Sales Service program, please contact our After Sales Service Team at:
Phone Number: 1 800.523.2462
Fax Number: 1 412.249.4101
Any product(s) being returned to BEA Inc. for credit must have an accompanying Returned Merchandise
Authorization (RMA) number for proper identification and receipt. To obtain an RMA number, please contact your Sales Representative.
Any expenses incurred with regard to the shipping/freight costs of returned product(s) to BEA are the
responsibility of the customer.
TERMS & CONDITIONS OF SERVICE PLUS PROGRAM RETURN / CREDIT POLICY
I. Product(s) Returned within One Month of Purchase Date.
Any product(s) being returned within one month of purchase date, as NEW or stock condition, will receive a full credit on the value of the item provided the return has an RMA number. Each unit must be returned complete and in the original ‘sellable’ package condition.
II. Product(s) Returned after One Month from Purchase Date.
Any product(s) being returned after one month, but still within six months of the purchase date, will receive a credit less a 25% restocking fee provided the return has an RMA number. The condition of the product(s) will determine the amount of the credit to be issued. Credit will never be more than 75% of the purchase price.
III. Product(s) Returned after six months from Purchase Date.
Any product(s) being returned after six months of purchase will be treated as a warranty replacement.
IV. Product(s) Returns without an RMA Number.
Any product(s) received with no corresponding RMA number will be treated as a warranty replacement.
V. Third Party Product(s) Returns.
If a company other than the original purchaser returns product(s), credit will not be issued. In this case, we will honor the balance of any remaining warranty. The respective, regional Sales Representative will be in contact with the customer in these instances.
VI. Customized SuperScans
Custom SuperScans that are returned for credit will incur a 25% restocking fee regardless of the date of purchase and the condition in which the product is returned.
MODERN SLAVERY ACT STATEMENT
Halma supports the provisions set out in the Modern Slavery Act (“the Act”) and, through our own Human Rights and Labour Conditions Policy, endorses the core requirements of the Universal Declaration of Human Rights and the ILO Declaration on Fundamental Principles and Rights at Work, including the conventions relating to forced labour, child labour, non-discrimination, freedom of association and right to collective bargaining. We do not tolerate practices which contravene these international standards. Regulatory demands upon us vary considerably around the world, so Halma establishes the core structure to ensure that Group companies fully comply with legislative and regulatory requirements while permitting them to tailor their approach to their particular needs.
The Act requires organizations to publish a slavery and human trafficking statement on an annual basis where they have a turnover of over £36 million, carry on business in the UK and are supplying goods or services. This statement sets out the steps we have taken to ensure that slavery and human trafficking is not taking place in our supply chains.
Halma’s business and structure
Our products provide innovative solutions for many of the key problems facing the world today. Halma employs over 5,600 people in nearly 50 businesses based in more than 20 countries. Our companies and products have a core focus on safety, health and environmental markets.
Companies within the scope of the Act
Halma plc is the parent company employing the leadership team which sets the framework under which Group companies operate. It does not supply goods or provide any services to third parties.
There are three operating subsidiaries within the Halma group which meet the reporting criteria under the Act:
Halma’s approach to the Act
Halma has a culture of openness, integrity and accountability. We require our employees to act fairly in their dealings with fellow employees, customers, suppliers and business partners.
We do not believe that we operate in any high-risk industries and, based on the Global Slavery Index 2016, we do not have business operations in the highest risk countries.
Our worldwide Code of Conduct sets out the ethical standards that should govern the activities of Halma and its subsidiaries, and the activities of our employees and business partners. Our policies and procedures are being updated to specifically reference modern slavery and human trafficking.
The Group has a clear whistleblowing policy and an established third-party whistleblowing hotline which allows employees in any of our businesses to raise concerns confidentially, anonymously (where permitted by law) and independent of their company.
BEA, Crowcon and Apollo regularly undertake audits of their major suppliers. Prior to engaging with major suppliers, due diligence and vetting procedures are in place to ensure that suppliers will meet our required standards.
As Chief Executive, I will continue to lead this important agenda for our Group and will report next on the steps that we have taken in October 2017.
This statement was approved by the Board of Halma plc and signed on its behalf by:
30 September 2016